Case Study B - Designing the quality control system A3Z Ltd, a leading conveyor manufacturer, has been getting good orders and has been expanding for the last three years. The company's expansion plans have put some stress on the production and planning units. The result was a huge amount of rejection, rework and loss of money and goodwill. James, the CEO, decided to personally probe the reasons for this. James and his team of consultants found out that while they were planning expansion, their production workforce was not given the right training for quality control of the jobs. James hired Alex, an expert quality control consultant, who is planning to conduct a session on designing a quality control system for the production teams. At a broader level, the training would cover three major aspects of quality:

Why is quality control needed?

What are the different levels of quality control?

What are the various methods that can be used to confirm the quality and quantity standards?