Case Study Background Congratulations! You have completed Leadership Training and you selected to fill an immediate need, managing a brand-new hand-picked team of individuals that have excelled in their roles within the organization which will be assigned a high-profile project. This aligns with the organizational goal of working in an overarching team- based approach and most of your team members are in different areas around the globe. Being that this high-profile project will require a global team meeting some extensive goals within a short time frame, the leadership team is asking that you complete a weekly report that will addressing how you are ensuring that challenges are being addressed. The leadership team would like a manager who will take a proactive stance when it comes to problems that arise and is looking to you help your team successfully meet their goals. Keep in mind that the leadership team wants you to explain your approach to address these concerns as well understand your decision-making style. Conflict Management The first month went well, and you were pleased to report that the team was engaging well and meeting their project milestones. Midway through the second month, you encounter some workforce generation issues that have created challenges with meeting deadlines. All team members are not using the new project management tool the team has implemented to help keep all members informed of project status and responsihilities, which is resulting in communication issues. Bill (Traditionalist): He has a respected relationship with the client. The client trusts Bill, and conversations often focused on key exchanges between Bill and the client's team. Due to his history with the client, he is knowledgeable about key aspects of the project. Bill is personable and shares information effectively in virtual meetings and on calls; however, he prefers not to add his notes to the project management tool as he is not comfortable with the latest software. He is working on learning how to navigate the tool and has communicated that he would like to share notes in email format for now. Sarah (Gen Z): She is new to the company and is highly skilled in programming and is known for being incredibly tech savvy. She depends on the project management tool being updated due to her home base being in London while the rest of the team is in the United States. Sarah is frustrated as she cannot finish her part of the project until Bill mowves it to her queue. Sarah has emailed Bill to discuss this concern. The tone of the emails has escalated. You are included in all the emails, and you can sense the frustration. Sarah is working to meet the goal, and Bill feels that sharing information his way is still getting the job done. You must meet with the leadership in two days to provide a progress report and need to get things moving along in a positive way. Using the information provided, answering the following questions: 1. There are four basic types of conflict. Based on the scenario, list and explain the two types of conflict occurring in the scenario. List and explain the conflict management style you would apply to address this situation. Provide a rationale for your selection. What conflict management strategies would you incorporate as the leader of this team? Provide at least three and explain why you selected each. As the manager, which viewpaoint should you view this conflict as being: the traditionalist, the human relations, or the interactionist? Explain your answer. Stress Management The team missed a milestone early in month two, and you can see the stress the team is feeling. Some have called in sick while others have been working long hours and getting to a point of exhaustion. You held a team huddle, and several of the team members voiced concerns. Since the project is high-profile and the leadership team is checking in often, this makes it even more stressful. 1. List and explain two organization factors that relate to the stress the team is experiencing. Explain two managerial approaches you would choose to share with your team to help with managing stress. You and your team are feeling the stress of carrying a high-profile project. Explain the benefits of building resilience and how your team could be positively impacted by having access to resilience training. Would you propose to your leadership team that you would like to have resilience training time built into the team's workday for the next six weeks? Why or why not? Leaders vs. Managers As the team shapes up and starts to find their focus, it is time to reflect on how you have led this team. You have learned a lot about managing a team as well as the difference between being a leader and a manager. The leadership team is impressed with how you have pulled the team together and now that you are wrapping up the project, they want to know your approach. 1. Leadership style includes your approach to providing direction to your team, how you implemented plans, and how you motivated your team members. There are six types of traditional leadership styles. List the six types and provide a brief definition of each and then explain your own leadership style and why it helped you be successful in managing a diverse team working on a highly technical project. As you learned, there are several differences between managing and leading. Describe at least two of those differences and explain the essential need for leadership and how it contributes to the success of a team