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Case study - Background information- first state financial services.... 1. Can lucy use this meeting to help solve some of the problems at the branch?

Case study - Background information- first state financial services....

1. Can lucy use this meeting to help solve some of the problems at the branch?

2.What kinds of the general strategies can Lucy persue to help solve the problems?

3. Describe the process that lucy can follow with her staff to adress productivity and quality problems?

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