Case study

BanhMi2U is a chain of over twenty Vietnamese bread shops in the CBD and around Melbourne. "Banh Mi" is a popular Vietnamese baguette roll stuffed with butter, pt, and a range of fillings (for example, crispy pork, crispy chicken, roast pork belly, and tofu) and topped with herbs, cucumber slices, and pickled veggies. BanhMi2U is owned and managed by a young couple, Mr. James Nguyen and Mrs. Kim Lancaster. In addition to bread rolls, they also offer other Asian cuisines, such as different types of dumplings and rice paper rolls. They have authentic menus, loyal customers, and positive reviews on popular Restaurant Review sites. Specifically, Mr. Anuj Pandya now decided to have their own mobile app (i.e., BanhMi2U Driver) developed for the company to expand and enhance the quality of their food delivery services because using existing such as Menulog, Uber Eats, and Deliveroo is expensive and unsustainable. The BanhMi2U Driver app will help the company improve customer satisfaction, grow its customer base, and build its reputation by providing a premium food delivery service. The app should be available on a wide range of mobile devices. As a step in implementing their digital solution, BanhMi2U plan to develop a new food delivery mobile solution. At this stage, BanhMi2U has provided you with the following initial information for the projects that they collected from the users of the app (i.e., drivers) and other relevant stakeholders of the project (i.e., sales managers, waiters, customers). Specifically, BanhMi2U drivers wanted the app to enable them to: - to register to become a BanhMi2U driver - to select food orders that they can pick up and deliver within some agreed timeframe with BanhMi2U - to receive payment for each delivery BanhMi2U managers wanted the BanhMi2U Driver app to enable them to: - Track functionality for food delivery, such as enabling restaurant owners, waiters, and customers to track the food delivery progress. Additional requests regarding the BanhMi2U Driver app: 1. BanhMi2U Driver app shall show the drivers the details of their account information, legal information (i.e., terms and conditions), and clear and simple interaction instructions on how to use the app. 2. BanhMi2U managers should be notified about data privacy regulations when drivers remove their accounts.

3. BanhMi2U managers should be able to check what data has been removed and what data has been recorded. Specifically, drivers' personal information should be removed whereas data of transactions should be kept for business purpose (e.g., for reporting and business intelligence) 4. BanhMi2U Driver app should authenticate their registered drivers before allowing them to access their BanhMi2U accounts. 5. BanhMi2U Driver account holders should be able to update their usernames and password to access their accounts. 6. BanhMi2U Driver app shall work on a wide range of mobile devices. 7. All app functionality should also be available via major web browsers.

Question

1. Develop a Business Process Modelling that illustrates the BanhMi2U Driver app

Process.

2. Make assumptions to support your Business Process Model.