CASE STUDY: BB&T Corporation, headquartered in Winston-Salem, North Carolina, is among the nation's top financial holding companies, with $152 billion in assets. Its bank subsidiaries operate approximately 1,500 financial centers in the Carolinas, Virginia, West Virginia, Kentucky, Georgia, Maryland, Tennessee, Florida, Alabama, Indiana, and Washington, D.C. BB&T's operating strategy distinguishes it from other financial holding companies. BB&T's banking subsidiaries are organized as a group of community banks, each with a regional president, which allows decisions to be made locally, close to the client. This also makes BB&T's client service more responsive, reliable, and empathetic. BB&T was experiencing a 30 percent annual turnover rate for bank tellers and decided that its on the- job training was ineffective. The bank tellers' tasks include: Balance currency, Cash checks and pay out money after verifying that signatures are correct AND Enter customers' transactions into computers to record transactions and issue computer-generated receipts. MOREOVER, Tellers' daily work activities include: Communicating with supervisors, peers, or subordinates, Establishing and maintaining interpersonal relationships, Performing for or working directly with the public, Interacting with computers, Documenting/recording information, Evaluating information to determine compliance with standards And Processing information