CASE STUDY: DECISION-MAKING Attorney Lorna Corona was the general manager of their family- owned publishing company. Subordinates described her as an ideal boss who knew the "ins and outs' of their business, who focused on long-term concerns of their company, emphasizing maintenance of stability, development, progress, and overall efficiency and effectiveness. She too, exhibited emotional intelligence that enabled her to maintain interpersonal relationships with everyone, in both internal and external environments of their organization. Since everyone was happy and satisfied, their company succeeded in achieving their goals. In1999, Lorna had to give up her position because of severe injuries she suffered after a vehicular accident. Her parents gave the task of managing their company to her younger brother, Gerald who was her assistant general before the said vehicular accident. Despite being knowledgeable in managing their publishing company, Gerald did not show emotional intelligence. He often had conflicts with other managers and subordinates: lacked good relations with customers and other companies' managers; and could not calm himself quickly when angry and under pressure during problematic situations. These circumstances caused dissatisfaction among the employee of their company, hence affecting their efficiency and productivity. Other stockholders, too, were negatively affected. In 2009, their company had to close the shop