case study:

hamad sells business forms and he's regarded as a top- notch salesperson. he works hard, plans ahead. and exhibits self- confidence. one day, he made his first presentation to a prospective new client, the california steel company, " ladies and gentelmen" said hamad, " our forms are the highest quality, yet they are priced below our competitor's forms. i know that you are a large user of business forms and that you use a wide variety. whatever you need for business forms, i assure you that we can supply them, our forms are noted for their durability. they can run through your. machines at 60 per minute and they'll perform perfectly."

"perfect, Mr. hamad?' asked California steel executive. "didn't you have some trouble at Goldin's lat year"

"oh" replied hamad"? that wasn't the fault of our forms. they had a stupid operator who didn't follow instructions. i assure you that if our instructions are followed precisely you will have no trouble.

"furthermore, we keep a large inventory of our forms so that you need never worry about delays. a phone call to our office is all that is necessary to ensure prompt delivery of the needed forms to your plant. i hope, therefore, that i can be favored with your order."

question: did hamdan handle this situation correctly? YeS/NO. what three improvements would you like to suggest