case study is uploaded. Question below

Determine the best shipping option under the assumption that TCW and the procurement manager at the refinery have a well-established communication channel. What additional information could TCW obtain from the refinery beyond that provided in the RFP to ensure it understands the shipping needs correctly and to help reduce shipping costs? Explain how the costs and quality of service could differ depending on whether there is no communication or a clear communication channel between the customer and the 3PL company