Case Study: Lean Process Improvements at Cleveland Clinic - WDI Publishing found in the Harvard Business Publishing

1. What was the business case for addressing the SPD problem? How do you think it links with Cleveland Clinic's organizational objectives?

2. Why was value stream mapping an important step in the assessment of the SPD department? What did it reveal?

3. If you were Jim Stanicki and Jim Leonard, what actions would you take to prepare staff in SPD to participate in the process improvement activities?