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Case study: Multiple customers have launched complaints that searching for and purchasing music from Sonic Selection is confusing and laborious. The management executives recognise this

Case study: Multiple customers have launched complaints that searching for and purchasing music from Sonic Selection is confusing and laborious. The management executives recognise this as a major problem, as they pride themselves on putting their customers first. Therefore, they decide that the IT team should update the user interface, and streamline their platforms to make them more user-friendly. Before the IT team can redesign the platform, the company decides to do in-depth research into the problem, in order to guide the web designers. Question 1 Formulate three specific research questions that the company could propose in order to guide the IT team during the redesign process. Formulate one descriptive, one relational, and one causal question. For each question, clearly state whether it is a descriptive, relational, or causal question. Be sure to apply the research question best practice guidelines highlighted in this units notes to ensure that the questions are well-structured.

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