Case study: National Health Care Association The National Health Care Association is concerned about the shortage of nurses the health care profession is projecting for the future. To learn the current degree of job satisfaction among nurses, the association has sponsored a study of hospital nurses throughout the country. As part of the study, a sample of 50 nurses were asked to indicate their degree of satisfaction in their work, their pay, and their opportunities for promotion. Each of the three aspects of satisfaction was measured on a scale from 0 to 100, with larger values indicating higher degrees of satisfaction. The data in Table 1 were collected. 90 62 66 84 74 37 87 66 49 84 42 66 72 37 86 72 59 79 85 56 64 63 48 78 88 55 52 71 45 68 84 60 29 74 70 51 88 49 42 73 56 55 85 89 46 72 60 45 94 60 52 79 59 41 Table 1 Work, Pay, and Promotion Job Satisfaction Scores for a Sample of 50 Nurses 88 36 47 90 27 67 69 47 16 Work Pay Promotion Work Pay Promotion. 77 60 75 72 76 37 90 56 23 71 49 58 72 76 37 64 43 61 86 37 59 77 90 51 84 53 63 71 25 74 71 25 74 86 72 72 71 36 55 84 74 37 69 47 16 84 28 62 95 66 52 75 53 92 87 66 49 90 56 23 70 38 54 65 42 68 76 51 54 72 59 79 84 28 62 87 51 57 82 37 54 89 80 64 72 37 86 86 37 59 74 59 82 82 60 56 72 57 40 70 38 54 63 48 78 86 72 72 89 66 62 90 76 70 84 60 29 87 51 57 85 57 67 78 52 72 90 62 66 77 90 51 74 47 63 73 56 55 71 36 55 82 49 91 94 60 52 75 53 92 84 42 66 74 59 82 85 56 64 76 51 54 88 55 52 95 66 52 74 70 51 89 66 62 71 45 68 85 57 67 88 49 42 65 42 68 90 27 67 82 37 54 85 89 46 82 60 56 79 59 41 89 80 64 72 60 45 74 47 63 88 36 47 82 49 91 77 60 64 43 75 61 90 78 76 52 70 72 Managerial Report Use methods of descriptive statistics to summarize the data. Present the summaries that will beneficial in communicating the results to others. Discuss your findings. Specifically, comment on the following questions. 1. On the basis of the entire data set and the three job satisfaction variables, what aspect of the job is most satisfying for the nurses? What appears to be the least satisfying? In what area(s), if any, feel improvements should be made? Discuss. 2. On the basis of descriptive measures of variability, what measure of job satisfaction appears to generate the greatest difference of opinion among the nurses? Explain. 3. What can be learned about the types of hospitals? Does any particular type of hospital seem to have better levels of job satisfaction than the other types? Do your results suggest any recommendations for learning about and/or improving job satisfaction? Discuss. In addition, the sample data in Table 1 were broken down by the types of hospitals employing the 4. nurses. The types of hospitals considered were private, Veterans Administration, and University. The data in Table 2 are available. Table 2 Work, Pay, and Promotion Job Satisfaction Scores for Nurses in Private, VA, and University Hospitals Private Hospitals Pay VA Hospitals University Hospitals Work Promotion Work Pay Promotion Work Pay Promotion 72 57 40 71 49 58 84 53 63 What additional descriptive statistics and insights can you use to learn about and possibly improve job satisfaction?