Case Study - Permit approval at the City Council As soon as a building construction permit (BCP) application arrives at the City Council database electronically, the clerk checks it for completeness (1-3 minutes) and either returns it to the applicant (avg. 1 minute) for more information and resubmission (avg. 10%) or forwards the correctly completed application to the manager. On average one working day later, the BCP manager assesses the forwarded application (avg. 5 minutes) to confirm the building risk level by reviewing the permit, the building contractor/company's license, and other relevant information. Then the manager forwards the application for the BCP approval committee that meets once a week. At the weekly meeting, after a review of the printed application (3 minutes), a BCP application decision is made by the BCP approval committee. If the application is approved (avg. 80%), the permit is issued (avg. 2 minute) by the BCP manager and at the same time the clerk prints out all the related documentation to archive (avg. 1 minute). Those applications that have missing information (avg. 10%) are sent back to the admin for completeness re-check. Unsuccessful applicants (avg. 10%) get also informed by the BCP manager (avg. 1 minute). Note that the council works 5 days a week and 8 hours a day. QUESTION 2 [14 marks] Calculate BOTH the Theoretical Flow Time and the Actual Flow Time for the 'Permit Approval process at the City Council. Note: Copy and paste the table below to your MS word file to show your calculations and answers (use as many rows as you need). Process activities Likelihood Avg. Duration (in minutes) Theoretical Flow Time (in minutes) Actual Flow Time (in minutes) Flow Times: