CASE STUDY PROBLEM #3,"Performance Monitoring"

Julie Ling worked as a customer service representative in the billing department ofNovell, Inc. When questions arose about Ling's performance on several occasions, department manager, Katie Tong met withLing to discuss, among other things, Ling's personal use of a business phone.Tong remindedLing that company policy prohibited excessive personal calls and that these would result in the termination of her employment.Tong began to monitor Ling's phone usage, noting lengthy outgoing calls on several occasions, including some long-distance calls.Eventually,Tong terminated Ling's employment, andLing filed a suit in federal court against Novell.Ling asserted in part that in monitoring her phone calls, the employer had invaded her privacy.Novell asked the court to dismiss the claim.In whose favor should the court rule, and why?

Using the IRAC method explained in the example and in chapter one of your text, submit your answer for grading.It will be easiest for me to grade your assignment if you cut and paste your assignment and submit it through the text entry window.