Case Study Questions$1-13$ Identify the problem faced by UPS. Was it a people problem, an organizational problem, or a management problem? Explain your answer$\mathrm{.}1-14$ Describe the solution to this problem pursued by UPS? Is this a successful solution? Why or why not?$1-15$ Diagram the packing sorting process at UPS before and after automation$\mathrm{.}1-16$How did automated package sorting change operations and decision making at UPS?