Case Study

RTC Renovations - (a simulated workplace)

RTC Renovations has employed you from Aspiring Management Solutions (AMS) to help them adapt their Operational Plan into a workable business operation. You are the external consultant.

You are a junior consultant with a diploma in business and have been working with AMS for the last four years. Part of your role has been to guide businesses to new directions and approaches in their business future and to make pathways to success.

The manager from RTC Renovations has discussed ideas with you in a meeting, and wants help analysing the Operational Plan to identify gaps that need to be developed for future business progress and day to day operations. You are required to work with the management team to bring in new ideas and champion these to meet new workable solutions for the organisation.

The manager has given you the Operational Plan to analyse and work on and has given you open opportunities to suggest new operations and go forward with the organisation plan.

Formulate KPIs to monitor operational performance

• You should identify three (3) KPIs for your plan
• One of the KPIs should be WHS based and HRM based
• Ensure each KPI satisfies the SMART criteria: Specific, Measurable, Achievable, Relevant, Time-bound

KPI 1:

KPI 2:

KPI 3:

Developing strategies for your Operational Plan

An operational plan is a key tool for managing an organisation. It provides the manager with detailed information on the work that must be done to ensure that planned goals and objectives are achieved. From this, strategies can be developed to align with the Operational Plan to make them workable for all to achieve

From the Operational plan, you are required to write four (4) strategies, key action and their procedures in the template below. These strategies should include the following areas:

1. WHS
2. HRM
3. Technology and Software
4. Controlling stock and expenditure

For each area you are required to devise and apply strategies to establish productive and working relationships with all people concerned

Strategies for consultation meeting 1

An example strategy, key action and procedure has been provided in the table below

Example Strategy Financial	To improve a 30% gross profit in the first 2 years
Key Action
Research new business improvements in the local geographical area for developing business opportunities.
Procedures
To be able to renovate 25 homes over the course of one year to be able to meet the KPIs of Strategy 14.
Strategy 1 WHS
Key Action
Procedures
Strategy 2 HRM
Key Action
Procedures
Strategy 3 Technology and Software
Key Action
Procedures
Strategy 4 Controlling stock and expenditure
Key Action
Procedures

Once you have developed these strategies you will need to consider how you will undertake a consultation process and exchange information and advice with the RTC manager.

Please answer the following two (2) questions about the communication process for gaining approval of your strategies.

1. What methods will you undertake to obtain the approval of the operational plan and who should be involved in the process?
2. Why it is important to obtain necessary approval for the operational plan from relevant stakeholders.

Managing stock levels/expenditure and controls.

Please answer the following question in the space below.

Recommend a system incorporating new digital technologies that will be able to keep track of your stock, expenditure and wastage.

Recruit and induct human resources within RTC Renovation plans policies, practices and procedures. Please answer the following question.

Consider the staffing requirements of employing 2 additional staff in the second year if the turnover was $325 000.00. Would this organisation be able to recruit new permanent staff?

Develop an action plan

Action plan

Use the template below to develop a basic action plan including allocation of tasks to relevant personnel, timeframes, and approximate budgets/costs (if applicable) for each activity

Action	Activity	Responsibility	Due by	Budget/cost
1
2
3
4
5

Communicate, consult and support team members

In this task you are required to develop a basic communication plan to facilitate the implementation of your operational plan and identify how you will coach, support and mentor team members involved in your plan as part of your external role.

Identify key stakeholders	Method and frequency of consultation
General comments about your communication plan: