Case Study The CEO of a Restaurant with 250 employees had learned over the years the value of knowledge and training. Every establishment was investing in education and training. It was understood by everyone in top management that to remain competitive they would have to change. Change would mean that some drastic changes must occur in the way the establishment had been managed and the skills the current employees possessed. The restaurant establishment had been providing company-and supplier sponsored seminars and training sessions for years. Management representatives commonly attended trade shows and attended popular workshops on quality, marketing, sales, technology and certification. A local university was conducted and asked to deliver a series of on-site courses, to about thirty workers at a time. All training costs would be provided by the company for anyone who wanted to enroll