Case study : THE "CHATTY" ACCUSATION AT THE CUSTOMER SUPPORT CALL CENTER

Re-design the performance review process to ensure that accusations like the "chatty Latina" will not distort call center teams again. Explain your design of the process in general, and explain why each activity should be included in the process (i.e. justify this activity). Present a process chart with key decision-makers and stakeholders involved at each stage of the process, and plan the time/duration of each stage. Please add as many paragraphs as possible