Answered step by step
Verified Expert Solution
Link Copied!

Question

1 Approved Answer

CASE STUDY The UK Network Rail power surge On December 1 9 , 2 0 1 9 , the United Kingdom's Network Rail sent out

CASE STUDY
The UK Network Rail power surge
On December 19,2019, the United Kingdom's Network Rail sent out a series of tweets detailing a
signalling control issue that halted rail services the previous day for over an hour. The Southern Rail,
which handles over 7,000 passenger and freight services daily, experienced a 20-second power surge
that knocked out four signalling control stations at one of their busiest sections.
Technicians were sent to manually reset systems that automatically shut down in order to protect from
any surge damage. Backup power supplies never kicked in because there was still power, and UPS
systems provided no surge protection.
(Network Rail continues to investigate how to prevent such a surge from impacting the systems in the
future.)
The tweets and subsequent website post have received acclaim from many people. Affected
customers in particular praised Network Rail's clear apology, the candid explanation of what
happened, and their next steps in investigating and preventing recurrence.
Q?
Outline the key phases of the problem management implementation project and explain each phase
in relation to the case above?The UK Network Rail power surge On December 19,2019, the United Kingdoms Network Rail sent out a series of tweets detailing a signalling control issue that halted rail services the previous day for over an hour. The Southern Rail, which handles over 7,000 passenger and freight services daily, experienced a 20-second power surge that knocked out four signalling control stations at one of their busiest sections. Technicians were sent to manually reset systems that automatically shut down in order to protect from any surge damage. Backup power supplies never kicked in because there was still power, and UPS systems provided no surge protection. (Network Rail continues to investigate how to prevent such a surge from impacting the systems in the future.) The tweets and subsequent website post have received acclaim from many people. Affected customers in particular praised Network Rails clear apology, the candid explanation of what happened, and their next steps in investigating and preventing recurrence.
please assist with the references
image text in transcribed

Step by Step Solution

There are 3 Steps involved in it

Step: 1

blur-text-image

Get Instant Access to Expert-Tailored Solutions

See step-by-step solutions with expert insights and AI powered tools for academic success

Step: 2

blur-text-image

Step: 3

blur-text-image

Ace Your Homework with AI

Get the answers you need in no time with our AI-driven, step-by-step assistance

Get Started

Students also viewed these Databases questions

Question

denigration of emotional outbursts; being reserved;

Answered: 1 week ago