Case Study

You have been hired as a systems analyst for a small cruise lines that currently operate two small ships. Each ship has 600 cabins and is scheduled for 50 seven-day voyages each year. The company is utilizing a complete manual operation for its reservations process. There is a plan to double in size in ships as the company has a contract for two new larger ships with 1200 cabins each due to come online in 36 months. They will want to start selling the cabins of the new ships in 25 months.

The current reservation process involves having a binder for each voyage containing the ships name, date of voyage, and a ledger with a row for each cabin. When a reservation is received for a particular ship and voyage, the reservation agent will record the names, contact information, and payment information (credit card data) in the space for the cabin selected. If a reservation is cancelled, the reservation agent will refund the customers payment subject to the refund policy of the company. Then, the cabin being cancelled will be covered over by white tape so it can be sold again. When the sail date of the voyage comes, the binder is taken to the pier for the embarkation process.

Considering that two new ships will be added to the companys fleet in two years and each ship is double the size of the existing ships, the company needs a computerized reservations system to book cruises, handling the payments, and to embark the ship when it is time to sail. The system needs to also be able to handle cancellations in a much smoother fashion.

Assignment

Therefore, your responsibility is to research system requirements for a cruise line reservation system. Then, write up at least ten system requirements needed in order to prepare a request for proposals from software vendors in the future. Please prioritize each of the ten requirements in the order of their importance. Each requirement should be in a separate paragraph having one sentence to list the requirement and then three to five sentences describing the requirement in detail. Therefore, you should have ten paragraphs. Please ensure that you have included the most important requirements for such a system. Please include references in APA format. A minimum of two scholarly references outside of the textbook should be included in the paper.