Case study1

Currently, the bank has a base of 18 lakhs business customers, who makes nearly 140 such transactions in a month period. Half of the business customers maintain the average credit balance of 1,20,000 each and the remaining half have overdrawn with an average debit balance of 45,000 each.GM responsible for CASA operations suggested the rate of interest on credit balances shall increase by 1% p.a. and business customers shall be charged with the fixed annual account maintenance cost of 3,000 (taxes extra), to be paid in monthly instalments; in lieu of charges for transactions no interest shall be paid on credit balance if any maintained by the business customers hence has a traditional style of working; but bank now realise the need for change especially in its products; to survive and sustain the existing customer base, even to grow further. In the recent meeting of top-level management at M-DCB, a major discussion took place regarding the functionalities of the bank account it offers to business customers. A' is a new product for the company and the market and meant for large scale production and long term survival in the market. The summary from the discussion that took place at the meeting are as under The executive head of the overall banking operation gave a briefing to board members about the existing features of bank account for business customers (BC). Further, recent market research suggests if M-DCB does not revamp features of the bank account to business customers then it will lose 15% of existing business customers. Currently, the bank pays interest @ 2% p.a. to the customer on any balance in the account and charge interest @ 14% p.a. on overdrawn accounts., a major discussion took place regarding the functionalities of the bank account it offers to business customers. However, no resolution has been adopted, and similar agenda will be discussed again in the next board meeting. The summary from the discussion that took place at the meeting are as under He mentioned that currently bank charges rupees 2.36 ( 2 + taxes) for each transaction at the branch (such as a deposit into the account, withdrawal from the account, electronic payments, and transfers), whereas its competitors or newly designed commercial banks offers such transactions to the business customers free of cost. Management is positive with the improving culture, but anxious to know the benefit out of TPM implementation and its performance in terms of improvement in productivity. Murat District Cooperative Bank (M-DCB) was established in the year 1909, the 111-year-old district cooperative bank has become the oldest among the around 375 district banks in the country.Weve been driven by suppliers for years ... PA-C12 works through all three shifts. During the said week 306 adaptors were produced using PA-C12, out which only 290 met the quality specification of the QC team.they would insist that we could only purchase in thousands, that we would have to wait weeks, or that they would only deliver on Mondays! to increase the base of business customers by 10%. ABT is a leading manufacturing company. Under increasing pressure to reduce costs, to control inventory level and to improve services, RHBs Costing Department has recently undertaken a decision to implement a JIT System. Management at LPS constitutes a lean team with the objective of identifying the various techniques which can be used in order to enhance the overall productivity at LPS including the PA-C12 especially. PA-C12 is a human-operated machine and took a standard time of 20 minutes to produce one power adaptor. The executive head of the overall banking operation gave a briefing to board members about the existing features of bank account for business customers (BC).However, no resolution has been adopted, and similar agenda will be discussed again in the next board meeting. Each shift is of 8 hours with a lunch break of 30 minutes and two tea breaks of 15 minutes each. Shift change overtime is 30 minutes per shift. Preventive maintenance time per shift is 10 minutes. In a week downtime was 6 hours of which 5 hours are due to breakdown maintenance and remaining hour on account of power failure. But Supplies Manager W fears with the Costing Departments decision. GM responsible for Customer Relations suggestion business customers shall not be charged for transactions and at the same time, LPS is working in three shifts in the day for 6 days a week.Half of the business customers maintain the average credit balance of 1,20,000 each and the remaining half have overdrawn with an average debit balance of 45,000 each.GM responsible for CASA operations suggested the rate of interest on credit balances shall increase by 1% p.a. and business customers shall be charged with the fixed annual account maintenance cost of 3,000 (taxes extra), to be paid in monthly instalments; in lieu of charges for transactions, to increase the base of business customers by 10%.