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Case : Why is DAV using SPC? What are some of the challenges in using SPC in a service environment? How would you suggest Ms.

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Why is DAV using SPC? What are some of the challenges in using SPC in a service environment? How would you suggest Ms. Kluck resolve the measurement challenges on p8? What is a defect vs. defective new policy set-up? What could Ms. Kluck do to make SPC successful at DAV?

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