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CD Express.Inc provides CD duplicating services to software companies. The customer provides a master CD from which CD express makes copies. An order from a
CD Express.Inc provides CD duplicating services to software companies. The customer provides a master CD from which CD express makes copies. An order from a customer can be for a single copy or for thousand of copies. Mos jobs are broken down into batches to allow smaller jobs, with higher priorities, to have access to the machines. A number of activities carried out at CD express are listed below: a. Sales representative`s periodic visits to customers to keep them informed about the services provided by CD express. b. Ordering labels from the printer for a particular CD c. Setting up the CD duplicating machine to make copies from a particular master CD. d. Loading the automatic labeling machine with labels for a particular CD. e. Visually inspecting CD`s and placing them by hand into protective plastic cases prior to shipping f. Preparation of the shipping documents for the order. g. Periodic maintenance of equipment h. Lighting and heating the company`s production facility i. Preparation of quarterly financial reports. Classify each of the activities as either multi-level, batch-level, product level, customer-level or organization-sustaining activity. An order to duplicate a particular CD is a product-level activity. Assume the order is large enough that it must be broken down into batches
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