CEO Trevor is an effective crisis leader, so when the mattress company he heads is struggling for survival, Trevor tweets, "Sit back, relax, and enjoy bankruptcy," develops a mission that inspires employees. asks employees to make their own interpretation of what is happening. tells employees that he has no idea yet what will happen to the company. A technique charismatic leaders use to inspire people is to downplay their own positive qualities. use metaphors. belittie average performers. focus on financial reporting