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Ch 1 3 Identify the communication barrier indicated by each statement. A Perception B Information overload C Channel selection D Noise E Trust and credibility

Ch 13
Identify the communication barrier indicated by each statement.
A Perception
B Information overload
C Channel selection
D Noise
E Trust and credibility
F Not listening
G Emotions
H Filtering
I Language/culture
Group of answer choices
Jos, can you tell me what Juan is talking about? I cant understand him.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Carlton, you shouldnt be upset, so just calm down.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
So, Billy Jean, do you understand? Billy Jean doesnt respond, thinking, You just went through 14 steps, and I was lost back on step 2.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Yes, Deondre. We are right on schedule, while thinking, We are actually behind, but well catch up.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Paul, I said Id do it in a little while. Its only been 10 minutes, so why do you expect it to be done by now?
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Kassandra, you dont know what you are talking about. Ill keep doing it my way.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Ronnie, I dont like texting back and forth, so please call me so we can talk.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Eliana, how many times do I have to tell you to stop using your personal phone at work when you are waiting on customers?
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Joe, please shut the loud music off. I need to talk to you about your incident with Carlton.
[ Choose ]
A. Perception.
D. Noise.
F. Poor (Not) listening.
H. Filtering.
E. Trust and credibility. If the person had credibility, the other person would do the job his or her way.
B. Information overload.
I. Language/culture.
C. Channel selection.
F. Not listening.
G. Emotions.
Teddy, will you please look at me when Im going over instructions with

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