Ch $13$

Identify the communication barrier indicated by each statement.

A Perception

B Information overload

C Channel selection

D Noise

E Trust and credibility

F Not listening

G Emotions

H Filtering

I Language$/$culture

Group of answer choices

$$Jos$,$ can you tell me what Juan is talking about? I can$$t understand him.$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Carlton$,$ you shouldn$$t be upset, so just calm down.$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$So$,$ Billy Jean, do you understand?$$ Billy Jean doesn$$t respond, thinking, $$You just went through $14$ steps, and I was lost back on step $2.$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Yes$,$ Deondre. We are right on schedule,$$ while thinking, $$We are actually behind, but we$$ll catch up$.$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Paul$,$ I said I$$d do it in a little while. It$$s only been $10$ minutes, so why do you expect it to be done by now?$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Kassandra$,$ you don$$t know what you are talking about. I$$ll keep doing it my way.$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Ronnie$,$ I don$$t like texting back and forth, so please call me so we can talk.$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Eliana$,$ how many times do I have to tell you to stop using your personal phone at work when you are waiting on customers?$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Joe$,$ please shut the loud music off. I need to talk to you about your incident with Carlton.$$

$[$ Choose $]$

A$.$ Perception.

D$.$ Noise.

F$.$ Poor $($Not$)$ listening.

H$.$ Filtering.

E$.$ Trust and credibility. If the person had credibility, the other person would do the job his or her way.

B$.$ Information overload.

I. Language$/$culture$.$

C$.$ Channel selection.

F$.$ Not listening.

G$.$ Emotions.

$$Teddy$,$ will you please look at me when I$$m