Ch. 7 Questions related to terms/concepts: 1. Service bundleconsists of five features-- know labels and definitionof five feature 2. Standardizationmass production, Full Customization Mass Customization review slide content in additionto class notes on advantagesof each option, knowrwhatis batchprocessingand modular processing. 3. Know Poka-Yoke definition 4. Know definitionsof channeland phases 5. Know which type of operatingsystem is most commonly found by consumers(multiplechannel single phase) and know consumersdislike the single channeland multiplephase system the most even more thanthe multiplechannelmultiplephase because consumersfeel the companyis being cheap by only having one employee at each phase, 6. Know listing of whatmanagerscontroland managingqueueslide 7. Know termsbalkingandrenegingcustomers 8. ForPartl you do not need to memorizeany queuingtheoryformulas 9. Whatare the limitationsand assumptionsof queuingtheoryformulas