Challenge this statement. "People with different positions at the outset of a conflict can never resolve the dispute. You might as well give up because there is really nothing you can do if each party wants different things."

This is in relation to mediation and the different types of mediation within law.

Keywords or Phrases

• Interests
• Positions
• Perspective
• Personalize
• Role-reversal
• Common pitfalls
• Communication barrier