"Change can start from top-down, bottom-up, or some combination of the two, or as another alternative, be developed from pockets of good practice. Should change be implemented throughout the organization simultaneously, or can it be delivered gradually through pilot sites?" Hope Hailey and Balogun (2002, p. 158)

Unsing the above quote! Communication is essential to change management. An important part of communication is listening and responding to concerns and suggestions. What are key listening skills you need to develop further?