Change Management and Training: The extent of change management necessary was underestimated. Considerable user training and adaptability were required as a result of the change in business processes and work routines that the implementation of the new ERP system demanded. Users required additional time to adjust to the new system when the direct cutover strategy was used, which resulted in operational disruptions when the system went live (Laudon et al., 2019). does this make sense in the context of the case study