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Change Management Model: Element/Stage Predicted Employees' reactions Change Agent's Impact on Organization Response/Action Example: The employees will deny the The change agent will By actively

Change Management Model: Element/Stage Predicted Employees' reactions Change Agent's Impact on Organization Response/Action Example: The employees will deny the The change agent will By actively listening, the change Stage 1: Denial upcoming changes and refuse to participate in active agent will demonstrate that the listen to anything regarding the listening, communicate the organization respects the employees. impending changes. need for change. Confirmation of respect will make the employees less resistant to the upcoming change

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