Chapter 1 Quiz

Answers are marked with an *.

1. Until the late 1980s, business school curricula emphasized the ____________ aspects of

management.

A. ethical

B. people

*C. technical

D. human

E. global

2. _______ is the study of the impact that individuals, groups, and structure have on behavior

within organizations.

A. Leadership

B. Organizational strategy

C. Performance management

D. Employee relations

*E. Organizational behavior

3. Which of the following is not a topic or concern related to OB?

A. turnover

B. leader behavior

C. productivity

D. management

*E. family behavior

4. Which of the following is not a core topic of organizational behavior?

A. motivation

B. attitude development

C. conflict

*D. resource allocation

E. work design

5. In order to predict human behavior, it is best to supplement your intuitive opinions with

information derived in what fashion?

A. common sense

B. direct observation

*C. systematic study

D. speculation

E. organizational theory

6. Basing managerial decisions on the best available scientific support is called ______.

A. intuition

B. organizational process

C. organizational behavior

*D. evidence-based management

E. conceptual management

7. "Big data" has been recently applied to making effective decisions and _____.

*A. managing human resources

B. creation of surveys

C. decreasing online sales

D. marketing campaigns

8. ______ is a measure of how organizations are becoming more heterogeneous in terms of

gender, race, and ethnicity.

A. Globalization

*B. Workforce diversity

C. affirmative action

D. Organizational culture

E. Operational homogeneity

9. Workforce diversity means that organizations are becoming more heterogeneous in terms of

all of the following except ___________________.

A. age

B. gender

C. race

*D. socioeconomic status

E. sexual orientation

10. The blurring of the line between work and nonwork time has created ______.

*A. personal conflicts

B. a more stable workforce

C. higher pay scales for more hours worked

D. dual career households

E. greater job satisfaction