CHAPTER 1 - REVIEW ESSAY QUESTIONSCHAPTER 13 - REVIEW ESSAY QUESTIONS 1. What is Operations Management and why is it strategically important to firms regardless of their focus on or mix of products? Questions: 2. What are the key similarities and differences between SPC and kaizan? 3. What are the two main Six Sigma techniques, and what is intended to target? 4. What is EOQ and why is it a useful tool for managers in operations? 5. What are the key similarities and differences between Gant charts and PERT/CPM techniques? 6. What is JIT, and what are its principle benefits? 7. Contrast and compare economies of scale and learning effects