CHAPTER 11: CHOOSING AND HIRING CANDIDATES You will now continue your assessment and selection process for the two new hires. Develop a rational way of combining the scores on the assessment methods you recom- mended in your report for Chapter 9. How should Chern's choose which candidates to hire? Do you recommend a multiple hurdles, compensatory. or combined approach? What weights should cach assessment score receive when calculating each candidate's overall score? Your job requirements matrix should inform this judgment. Using your interview score results, candidate resumes, and scores on the assessment methods you included in your assessment plan, identify which two candidates should receive an offer and submit this information, along with the rationale for your choice, to your instructor. Also, explain what additional information you would like to have had before making a hiring decision. Ann and Ryan believe that in addition to the promotional opportunities Chern's has to offer, the nonfinancial rewards of the job, including the extensive training and development new hires receive and the supportive work climate they experience, have not been sufficiently communicated to candidates. Not only does this explain why good sales associates are leaving the firm, it could also explain why its sales associate job offer acceptance rates have been trending slightly downward. Write a job offer letter to your top chosen candidate, who is currently considering two other job offers. You would very much like to hire your top choice, but she or he must decide on the other offers within one week. Be sure to use any relevant information from the job rewards analysis you con- ducted in Chapter 4 as well as the information contained in the initial case description. and reinforce Chern's employer brand. You can also use the information about Chern's presented in this Appendix. You only need to write one offer letter even though you are hiring two candidates.Your instructor will give you feedback on the outcomes for the two candidates you chose. Each candidate's profile was evaluated by staffing experts and given a job success score of 1 to 10. The scores correspond with the individual financial returns to the com- pany presented in Table A-8 (which were based on a combination of sales performance and a new hire's fit with the company's culture). Calculate the return on investment (ROI) of your staffing investment in the new hires' first year based on the financial return realized by your chosen hires and the cost of your assessment system. In addition to the assessment costs you incurred, assume that recruitment and the initial applicant screening cost the company $20,000, and the 16 interviews cost the company an additional $14,800. You can either calculate a net return or an ROI ratio. To compute the net return, you will sum the financial return realized by your two hires and subtract the total cost of the selection system. To compute the ROI ratio. you will sum the financial return and divide it by the total cost of the selection system. Interpret either or both of these values.TABLE A-8 The First Year Financial Value of Different Job Success Levels Candidate's Job Success Score First Year Financial Return to Chern's 10 $50,000 9 $40,000 $30,000 $20,000 $10,000 4 ($10,000) (520,000) (530,000] (540,000]Assignment i. (This step should be done at the same time as Chapter 9 as part of your assess- ment plan) Develop a rational way of combining the scores on the assessment methods you recommended. Recommend either a multiple hurdles, compen- satory, or combined approach and explain (this links to the assignment for Chapter 9). b. Explain why you used the weights you gave to each characteristic in calculating the overall score. Remember, you are likely to use multiple assessment methods and will need to weight them based on your assessment plan to calculate a single competency score for each competency for each candidate. Then you will weight and combine the multiple competency scores into a single overall predicted job success score for each candidate. C. Using the predicted job success score you just calculated based on your assessment plan, identify which two candidates should receive job offers. d. Explain your two hire choices along with your rationale for these choices to Chern's in a persuasive way. e. Explain what additional information you would like to have had before making a hir- ing decision, or what information Chern's might consider collecting in the future to continue to validate and improve the assessment plan. f. Write a job offer letter (Figure 11-2) to the top candidate of your two chosen hires (you only need to write one letter). Be sure to reinforce Chern's brand in the letter. You only need to write ONE job offer letter. g. Write a job rejection letter to a candidate of your choosing (see Figure 11-4). Again. reinforce Chern's brand in the letter and try to minimize negative candidate reac- tions to the rejection. You only need to write ONE rejection letter. h. Receive job success scores from your instructor on the outcomes for the candi- dates you chose and look these scores up in the table to identify their value to Chern's. i. Calculate the ROI or net return of your staffing investment for the two people you selected by subtracting what you spent in assessing all the candidates from the value of your two hires to Chern's. Explain the ROI or net return in your report