Chapter 12

1. A drawback of Six Sigma quality is diminishing worker moral.

a. True

b. False

2. Managers must not base quality standards for the products on expected ROQ.

a. True

b. False

3. Total quality management (TQM) requires all business functions to work together to ensure product quality.

a. True

b. False

4. Service businesses cannot measure the quality of their work.

a. True

b. False

5. Quality in manufacturing simply means a product has to be dependable and free of defects.

a. True

b. False