Chapter 12

16. Selected vendors become an integral part of the production teams quality efforts and may contribute to product design.

a. True

b. False

17. Total quality management seeks continuous improvement on product quality and analyzes performance using only nonfinancial measures.

a. True

b. False

18. The two components of costs of quality are costs of conformance and costs of nonconformance.

a. True

b. False

19. Low costs of conformance usually result in high costs of nonconformance.

a. True

b. False

20. The company with the highest ratio of costs of conformance to total costs of quality is the most likely to succeed.

a. True

b. False