Chapter 12

27. There are a number of factors that can undermine support for change. Name four of them.

28. There are a number of ways to minimize resistance and motivate people to change. Name four of them.

Chapter 13

29. The process of personal transition involves a number of stages of psychological reaction. What are these seven transition phases?

30. Different individuals or groups will progress through the seven transition stages at different rates and in different ways because the change might affect them differently. T F

Chapter 14

31. Explain how economic and organizational strategies are different.

32. What are the three variables in the contingency model in Figure 14.1?

Chapter 15

33. What are the eight tasks of a change plan?

Chapter 16

34. There are two broad categories of interventions: who does what and types of issues they address. T F

35. Explain about human process interventions.

Chapter 17

36. Action research is the basic model underpinning most organizational interventions. T F

37. Define action research.

Chapter 18

38. Define appreciative theory.

39. Whereas action research promotes learning through attending to dysfunctional aspects of organizational functioning, appreciative inquiry seeks to accentuate the positive rather than eliminate the negative. T F

Chapter 19

40. What are the three steps of training needs analysis?

41. What are the four levels of evaluating the effectiveness of training?

Chapter 20

42. Define high performance management.

43. The hard model of of human resource management is the foundation of high performance management. T F

Chapter 21

44. BPR is focused on departments, not processes. T F

Chapter 22

45. Who was W. E. Deming?

46. The Toyota production system is an example of lean. T F

Chapter 23

47. What is cultural profiling?