Chapter 12

6. The Six Sigma quality standard was used by Motorola to improve its performance.

a. True

b. False

7. The Deming Prize for quality originated in Japan.

a. True

b. False

8. ISO guidelines have not been adopted worldwide.

a. True

b. False

9. The organization that promotes improvement in quality worldwide is called the International Organization for Standardization.

a. True

b. False

10. The EFQM Excellence Award was established by a Japanese Union of Scientists and Engineers to honor individuals and groups who have contributed to the development and dissemination of total quality control.

a. True

b. False