Chapter 13: Commercial Bank Operations 1. Explain what are the six Cs used in evaluating a borrower's credit risk characteristics? 2. Discuss the profitability versus safety dilemma in banking. Chapter 14: Non-Banking financial Institutions 1. What is the difference between building societies and finance companies? 2. What are building societies' most important assets and liabilities? 3. Explain what captive sales finance companies are. 4. Compare and contrast between wholesale financing and floor plan financing