Chapter: 13 (Consumer Protection) 1.E-commerce is considered a type of ___ selling or ______.

2.The following refers to the EU Distance Selling Directive a) Article 4: The following information must be provided to consumers before the conclusion of the contract: i) ii) iii) iv) v)

b)Article 5: The supplier must give all the information required in ______ as a confirmation c)Article 7: The transaction must be processed and delivered not later than ___ after the order is received. If not possible, then must inform the consumer and give refund. d)Article 6: The withdrawal period is ___ starting on the ___ of the product. Exceptions whereby there is no right of withdrawal: i) ii) iii) iv) v) vi)

e)Article 8: The consumer can withdraw from a contract without ____ (can get full refund) and without ______. f)Article 9: Prohibit the supply of goods or services which have not been ___ and then demand for payment. The absent of a _____ from the consumer does not mean agree to receive the product or service.

3.The Direct Sales Act 1983 also covers _____ transactions and has adopted the protection listed in the EU Directive.

4.The Consumer Protection Act 1999 also covers ____ transactions. Under this Act, the Consumer Protection (Electronic Trade Transactions) Regulations 2012 was made. These regulations are applicable to: a)Online traders who operate businesses for supply of goods or services through websites (for example __, ___, __media) or in _____ (e.g. lelong.my, ebay, lazada, shopee) b)Online _______. c)Online traders must disclose this information on their business website: i) ii) iii) iv) v) vi) vii) viii) d)Online traders must provide the appropriate means to enable the buyers to rectify any errors ___ to the buyers' confirmation of the orders. e)Online traders must acknowledge receipts of the orders to the buyers without _______. f)For Online Marketplace Operators, they are required to keep and to maintain the records of the names, telephone numbers and addresses of their online traders for the period of ____. g)Failure to comply with the regulation can lead to ___ and ____ if found guilty. This is applicable to both the online traders and online marketplace operators.

5.The following refers to the Islamic values for consumers: a)It is the responsibility of traders to fulfill their _____. b)Both parties are ___ to enter into a transaction c)The offer must be accepted only after getting _____. Invitation to treat is considered an ___under the Islamic law. Therefore, advertisement on-line is a valid ____. d)Khiyar al-majlis: Buyers have options to cancel the contract as long as the ____ exists. It does not come to an end even after payment is made. e)Khiyar al-Ro'yah: the person who buys something which he has not __ has a right to cancel the contract upon seeing the object f)Khiyar al-'aib: Right to cancel the contract due to defects of the subject matter based on the following conditions: i) ii) iii)