Chapter 14 Change Management

1. Consider your own style of addressing issues. Do you use a rational, learning or cognitive perspective mostly? Why do you think this might be so? How might the ideas in this chapter affect your future decision making?
2. Give a recent example from the business press of each of the four types of strategic change from the Dunphy and Stace model.
3. Give a recent example from the business press of incremental and transformational change. What differences do you see between these two examples?
4. Kotter proposes an eight-point change model. Which of the eight points do you think are the most important? Why?
5. How would an organisation develop a 'capability to change'? What types of capabilities might be important here? How would they differ from strategic capabilities developed to make the organisation work better?
6. Considering the various sets of 'rules' for successful change processes in Strategy @ work 14.2, which set do you believe is most appropriate, or which collection of 'rules' do you think would be best? Justify your choice.
7. Considering the responses listed under the section, 'Resistance to change', which would you be most likely to use if you were significantly affected by strategic change? Which would you be most likely to adopt and why?
8. Consider an organisation you know. How closely does it use the implementation strategies of a 'winning organisation of the future'? Why do you think that is? Would your perception be shared by others in the organisation? If not, why not?