Chapter 14 discusses the impact of work-life balance on protessional excellence, defines work-life balance and identifies the triggers to imbalance, describes how to develop strategies for achieving work-life balance, and explains how to apply the KEYS aporoach to achieve professional excellence regarding work-life balance. A. The Importance of Work-Life Balance 1. Work-Life Balance a. Imbalance between your work life and personal life can negatively influence the way you communicate. b. Fosters meaningful and successful relationshios at home and at work c. Necessary to sustain protessions excelience 2. Work-Life Balance Defined a. Boundary is the line or division between work and lle. (1). The assumotion is that if there is a boundary between woak and life, then balance is the rerult. 12. Problem is that life carit be divided neady into two parts. b. Definition of Family (1). Comples and controverial (2). Family hs the people in a household. (3). Family is people who share something-relationally, mentally, physically, psychologically, economicaly, or speitually. c. Work is an imstrument of activiyimended to provide goods and wemkes to support life. a. Community is a crovp of people identified as interdependent and who discuns actions and sture prectices and have a concern for the common good e. Wonk-life balance is the accomolakment of role-related exectations that are negotiated and shared between an individual and his or her role-reiated partnen a. Burnout is chronic exhaustion from persistent workload, decreased motivation, and apathy toward work. b. Some causes: (1). Same work with little variation (2). Giving a lot and getting little thanks back (3). No sense of accomplishment or meaning in work (4). Under constant pressure to produce, perform, and meet unrealistic deadlines (5). Working with difficult people (6). Conflict and tension among workers and abundance of criticism (7). Lack of trust between supervisors and workers, creating conflict rather than teamwork (8). No opportunities for personal expression or growth (9). Unrealistic demands on time and energy (10). Having jobs that are both personally and professionally taxing without opportunity for continuing training and (11). Unresolved personal conficts beyond the job situation 4. Organizational Benefits a. Employee retention-getting employees to continue working for the same company. b. Employee attrition-the loss or turnover of employees to other jobs and industries percelved as having healthier worh B. Triekers to Imbalance 1. Imbalance Triggers a. Imbalance triegers are experiences that cause profersionals to feel drained, used, abused, and unhappy. b. Include personslity types, dithcult people in the workplace, technologically blurred lines, and life demands a. Type A (1). Highly competitive, driven, focused on time and deadlines, aggressive, find it difficult to relax (2). Find it a struggle to find balance between work and life (3). High achievers but must work to find balance b. Type B (1). Laid back, easygoing, don't find it difficult to relax (2). Trait lends itself to procrastination, last-minute pushing to finish c. Personality Type AB-combination of both types 3. The Impact of Difficult People on Work-Lfe Balance a. Angry Customers and Clients (1). Employee communication skills can optimize customer satisfaction. (2). The emotional and psychological demands of dealing with angry customers can serve as an imbalance trigger. (3). Leads to staff absentecism, lack of commitment, burnout, stress, and tumover (4). Organizations are impacted by product quality and decreased profit. b. Workplace Bullying (1). Workplace bullying is repeated acts and practices that are directed intentionally or unconsclously and that cause embarrassment, humiliation, and stress. (2). Bullying negatively influences job performances, causes an unhealthy work environment, and leads employees to spend their time away from work trying to figure out how to survive or cope. (3). Seven Categories (a). Calling out (3). Seven Categories (a). Calling out (b). Using people as scapegoats (c). Higher-power person sexually harassing (d). Increased workload and pressure to perform with unrealistic deadline (e). Targeting an individual--preventing access to opportunities, withholding information, physically/socially isolating an individual (f). Failure to give credit and overemphasizing failures (g). Inflicting physical abuse on or causing harm to an individual or group (4). Impact of workplace bullying (a). Employee motivation, attitude, focus on tasks are destroyed by the bully. (b). Productive, committed, and positive employees will tend to not go the extra mile. (c). Organizational change is ditficult since the bully is fighting off all the positive agents for change in the organization. (d) Workplace bullies act as organizational cancer, eventually killing the entire business. c. Workplace Mobbing (1). Workplace mobbing-the nonsexual harassment of a coworker by a group of other workers or other menbers of an organization designed to secure the removal from the organization of the one targeted. (2). Victims are typically accomplished professionals who exemplify commitment, honesty, integrity, intelligence, innovation, and competence. (33). Mobbing is a group attack on a worker as opposed to an attack by a single individual. (4). Five phases (a). Phase 1 The triggering event (b). Phase 2: Aggressive acts and psychological assaults against the victim (c). Phase 3: Active involvement of the administration (d). Phase 4: Labeling of the victim (e). Phase 5: Expulsion 4. Life Demands a. Household and Family Responsibilities (1). Regardless of our home situation, we all have responsibilities at home that must be dealt with. (2). Many workers have children or older parents who need care. b. Health Responsibillities (1). Workrelated stress and negative habits that accompany a stressful lifestyle have a detrimental impact on health. (2). The link between work-life balance, stress, and heath can be a vicious cycle. C. Strategies for Balance 1. Knowing Yourself a. Determine the priorities in your life and assess how much time you devote to each priority. b. Know your personality type. c. Learn to say no. 2. Developing Emotional Intelligence a. Emotional intelligence is your abiity to monitor your own and others' feelings and emotions, to discriminate among them, and to use this information to guide your thinking and actions. i) I Indenist srifine Aneper (1). Anger is an emotional state that varies in intensity from mild irritation to intense fury and rage, a feeling of keen displeasure for what we regard as toward others or ourselves. (2). People become angry when they encounter real or perceived threats (3). External triggers to anger are things going on in the environment at work or at home. (4). Internal triggers are concems and frustrations you have about past, current, and future events or a general negativity toward yourself. (5). Avoid counterproductive expressions of anger. (a) Repressing or denying your anger (b). Displacing anger by projecting it onto the wrong target (6). Ueing alcohol, drugs or other harmful distractions (6). Treating depression-which myy be anger turned inward-solely as depression (e). Confuning anger with the devire for revenge c. Releasing Anger in Healthy Ways (1). Admit you are anery. (12). Identify the anger. (3). Ask what you want to accomplish with your anger. (4). Talkit out. (5). Practice ielsation techniques: (6) Use physical exercise to get your anger ous. (7). Soeak up when you feel anery or shortly afterward a. Balance in your life means takin b. Identify external time wasters-things you don't feel you have control over. c. Identify internal time wasters--things brought on by mindset, motivation, and bad habits. 4. Using Technology to Maintain Balance a. Communication and organization tools can help manage and maintain work-life balance. 5. Taking a Vacation a. Many workers in the United States do not take all their vacation days. b. Organizations and leaders must encourage vacations and tell other workers to not disturb the person while on vacation. D. KEYS to Excellence With Work-Life Balance a. Know what makes you happy in relation to time both at and away from your job. 1. Know Yourself a. Assess how and if your company or organization can accommodate your needs for work-life balance. 2. Evaluate the Professional Context 3. Your Communication Interaction a. Can your collaborative work take place away from the office? 4. Step Bock and Reflect a. Determine if both you and your employer are happy with your work-life balance. Oral Presentation Instructions You ore to prepare an oral presentation using Chapter 14 as the focal point. You will use Microsoft Word PowerPoint to presen this oral presentation and will submit it to me and will post it also for other students in the class to see. In addition to slides, you must add sound and narration to each slide of your presentation. You can follow the information below for how to add sound. I'm sure there are other ways that sound can be added to Powerpoint presentations, but these instructions will allow your sound files to upload. (You will not receive credit for this assignment if you do not have oudio added to your presentation,) Use whatever method you know of that will enable you to have sound on your Powerpoint. After you have completed all the slides you need for your topic, add a last slide: title it REFERENCES. Then list the books, magozines, or Web sites you used to get this information. This page will be the References (Works Cited) poge. For the most part, your presentation will be based on research, not personal opinion. Use at least three references. Present factual information: let the viewers draw their own conclusions about the subject presented. When your presentation is completed, submit it AND post it to Discussions. Then view another student's Powerpoint presentation and post a positive comment about that presentation and one suggestion for improvement. You will not. get credit. for your presentation until it is posted, and you hove responded to another student's presentation. Oral presentations are done to influence or inform others: therefore, you need someone eise to view your presentation other than the instructor