Chapter 15-Formal communication channels follow the chain of command, which consists of three types-vertical, horizontal, and external. Informal communication channels develop outside the organization's formal structure. One example is the Grapevine. Another, face-to-face communication, builds trust and depends heavily on managers' effective listening skills

In 400 words:

1. Identify and explain, in your own words, 3 concepts/theories/ideas comparing communication channels and appropriate ways for managers to use them.

2.In your own words, why did you choose these concepts/theories/ideas?

3.In your own words, how do you see applyingthem in your business career?

For each video in 300 words or more:

1.Identify and explain, in your own words, one concept/theory/idea from each chapter's videos.

2.In your own words, why did you choose these concepts/theories/ideas?

3.In your own words, how do you see applyingthem in your business career?

Videos:

Chapter 13 https://www.youtube.com/watch?v=DjcZrtcBZi4

Chapter 14 https://www.youtube.com/watch?v=lmyZMtPVodo

Chapter 15 https://www.youtube.com/watch?v=UfWh3OHYbEM