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Chapter 15 of the textbook provides an overview of the various operations functions necessary to manage a global supply chain operation. The operation of each

Chapter 15 of the textbook provides an overview of the various operations functions necessary to manage a global supply chain operation. The operation of each part requires the execution of multiple processes using information technology. These can include the following:

  • Customer relationship management systems to manage client information
  • Supplier management systems to collect supplier information
  • Warehouse management systems to control volume and location of inventory

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