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Chapter 18: Monitoring & Controlling LO 18.1: Explain the nature and importance of control. LO 18.2: Describe the 3 steps in the control process. LO

Chapter 18: Monitoring & Controlling LO 18.1: Explain the nature and importance of control. LO 18.2: Describe the 3 steps in the control process. LO 18.3: Explain how organizational employee performance is measured. LO 18.4: Describe the tools to measure organizational performance. LO 18.5: Discuss contemporary issues in control. dumary of the chapter

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