Chapter $29$

Banking Procedures

$215$

Chapter Application

Case Study with Critical Thinking Question

A patient called the office today after receiving a statement in the mail showing their balance due as $$47\mathrm{.}00$ after the insurance company had paid its portion. The patient tells you that they stopped by the office last Monday and paid the balance in cash and wants to know why they are still receiving a bill. During the discussion they tell you they cannot find the receipt and they do not recall the name of the person they gave the money to$.$

hat steps should you take to resolve the issue?

$q,2.$ What can you do to prevent this happening in the future? $q,$