Chapter 2: Appliance Warehouse Case

New Project!

Hi,

Hopefully by now you've reviewed our website, the template library, and the resource library. We've got a big project about to kick off and we need your help!

The owner, Mae Roth, would like Appliance Warehouse to create a service department as one of our product offerings. Management needs to determine whether we are well suited to expand into this new specialty. Currently, we have two customer-facing departments: Appliance Sales and Replacement Parts. If we choose to create a service department, this will add a third customer-facing department to Appliance Warehouse. No longer will we need to refer customers to outside repair service companies. We will be able to sell new appliances, sell replacement parts, and service appliances. Truly, we will be a one-stop shop for all home appliance needs!

As our new systems analyst, we need your help with some organizational and industry research. First, you need to familiarize yourself with our organization. You should create an organizational chart so you can visualize how we will layout AW's organization with the additional proposed department. Next, you will need to perform an analysis, such as a SWOT diagram, to assess whether

More Details

Hi,

I probably didn't give you enough information about this proposed service department. The service department will have technicians to go out and fix the customer's broken appliances. This will require people to set up the home service appointments, technicians to assess, estimate, and fix the appliances, and coordination with parts department to get the necessary parts for repair. The parts department may need to change their inventory and ordering process to accommodate the larger volume of parts needed with the new service department.

As the analyst, we are looking to you to for recommendations. Make sure to create an opportunity statement for this new department. And make sure that the mission statement on our website is still appropriate. If it is no longer appropriate, please make a suggestion regarding a modification for the mission statement.

Thanks.

Carlie

Deadline

Hi,

It turns out that Mae wants all of these items and analysis by the end of business today! Please get me these documents at least an hour before our scheduled meeting.

Thanks!

Carlie

Ch 2 - Orgarizatinnal ahart campla llaunut maw ward \begin{tabular}{l|l} \hline Opportunities: & Threats: \\ (All external/industry opportunities) & (All external/industry threats) \\ - Opportunity 1 & - Threat 1 \\ - Opportunity 2 & - Threat 2 \\ - Opportunity 3 & - Threat 3 \end{tabular} Mission statement Mission statement should be re-written to reflect the entry into the appliance service market. Original mission statement: We are your one stop shop for all of your home appliances and parts! New mission statement: We . Problem/Opportunity statement Below is an example of the beginning of a statement. Revenues will