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Chapter 29 Explain why healthcare providers are susceptible to fatigue. What element does the Joint Commission determine is the foundation of raising awareness and thereby

Chapter 29

  1. Explain why healthcare providers are susceptible to fatigue.
  2. What element does the Joint Commission determine is the foundation of raising awareness and thereby reducing fatigue in the workplace? Describe the attributes of this element.

Chapter 30

  1. Compare and contrast effective and poor communication.
  2. Explain how the use of technology can resolve failures of communication.

Chapter 31

  1. Explain how to create an culture of communication.
  2. Describe the function of Synopsis.

Chapter 32

  1. Explain the risks and benefits of e-mail communication.
  2. Explain the importance of education patients on the risk of using e-mail.

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