chapter 3

3) A task group is

Multiple Choice

• formed to carry out a particular function, such as producing or selling goods.
• often disbanded once the objective of the group is achieved.
• set up to satisfy the informal needs of the members in a group.
• also called an organic group.

4) Which of the following organizations has very little hierarchy and employees who are multitalented and have the diverse skills and flexibility to perform a variety of tasks?

Multiple Choice

• matrix organization
• organic organization
• functional organization
• team-based organization

5) Which of the following tactics should a supervisor use to fully utilize the potential benefits of working with groups?

Multiple Choice

• split up informal groups and create formal groups
• keep groups up to date about occurrences in the organization
• prevent group concerns from reaching higher management
• reward individual employees rather than the group as a whole

9) Identify a true statement about self-managing teams.

Multiple Choice

• They are responsible for making decisions that affect their areas of responsibility.
• They are disbanded immediately after completing their objectives and tasks.
• They are formed of people who share common interests, such as political beliefs and social activities.
• They are large teams that handle the marketing aspects of an organization's products.

10) Which of the following is true of self-managing work teams?

Multiple Choice

• These teams disband once their objective is accomplished.
• Members of these teams collaborate with each other to produce an entire product.
• Members of these teams compete with each other to improve the team's productivity.
• These teams are formed when individuals in an organization develop relationships to meet personal needs.

11) Abhi and Jack are the only two members of the newly formed social media team at Senfer Co. They are being trained together. During training, Abhi and Jack find that they have significant differences in opinions about their work. This results in a heated argument between the two. They discuss this with their supervisor, who helps them resolve the argument and sort out their differences. In the context of the stages of team development, the social media team is in the ________ stage.

Multiple Choice

• forming
• norming
• performing
• storming

13) The graphics design team at TelDesign willingly takes on new projects and always completes them on time. The team members work together on all projects and help each other out as needed. In the context of the characteristics of team productivity, the dimension of quality described in this scenario is known as

Multiple Choice

• assessment of progress and results.
• acceptance of assignments.
• comfortable atmosphere.
• relatively low turnover.

14) One of the most valid reasons to hold a meeting is to

Multiple Choice

• rescue a lost cause.
• make small matters seem important.
• prove that team leaders are being democratic.
• convey news to a group when its feedback is important.

16) To make sure meetings are as fruitful as possible, a supervisor can facilitate the discussion by

Multiple Choice

• dominating the meeting.
• sounding like the participants' echo.
• summarizing the key points.
• encouraging participants who monopolize the discussion.

17) In the context of organizing powerful meetings, what should a supervisor do when a participant begins discussing a topic unrelated to the agenda of the meeting?

Multiple Choice

• The supervisor should restate the purpose of the meeting and suggest discussing the unrelated topic in another meeting.
• The supervisor should remind the participant to be more considerate of the other attendees and stay on the topic being discussed.
• The supervisor should reschedule the meeting and help the participant find a solution to his or her problem.
• The supervisor should encourage other participants with similar problems to speak up and incorporate the discussion into the meeting's agenda.

18) Supervisors can foster cohesiveness within the group by encouraging competition with other groups.

True or False

20)

When a team member derails a team meeting by discussing an unrelated topic, the supervisor should criticize the participant to discourage other participants from straying from the main topic.

True or False

Chapter 5

1) Which of the following statements is true of primary diversity?

Multiple Choice

• Primary diversity includes things that are not as often considered but that are integral to an individual's make up.
• Marital status, military experience, and religion are some of the components of primary diversity.
• Primary diversity includes commonly thought of differences between people such as age, ethnicity, gender, characteristics, race, and sexual orientation.
• The dimensions of primary diversity are factors that an individual has some control over.

2) Which of the following statements is true of secondary diversity?

Multiple Choice

• Secondary diversity includes the more commonly thought of differences between people.
• Physical abilities/characteristics, race, and sexual orientation are some of the components of secondary diversity.
• The components of secondary diversity are things that cannot be changed.
• The components of secondary diversity include education, employment history, family background, income, geographic location, marital status, military experience, and religion.

3) Which of the following is a component of secondary diversity?

Multiple Choice

• ethnicity
• age
• sexual orientation
• education

4) Identify a true statement about diversity.

Multiple Choice

• Diversity within an organization often results in poor decision making.
• Family background and employment history are essential components of primary diversity.
• Diversity is influenced by local and international changes.
• The components of secondary diversity include race and sexual orientation.

5) Which of the following is a recent diversity trend in the United States?

Multiple Choice

• a decrease in the proportion of women in the workforce
• a decrease in the rate at which mothers of young children are entering the workforce
• an aging workforce, as some older workers postpone retirement to continue working
• a gradual reduction in the proportions of Asian Americans and Hispanics in the workforce

6) Workers who were born between 1946 and 1964 are typically referred to as

Multiple Choice

• baby boomers.
• traditionalists.
• Generation X workers.
• Generation Y workers.

7) Which of the following scenarios best exemplifies prejudice?

Multiple Choice

• As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.
• Lilly and Ben work for the same firm, and both perform similar tasks. However, Ben's pay is more than that of Lilly's.
• Erick's manager often says, "All Americans are aggressive and loud."
• Violet's manager, Ted, often shows obscene pictures to her and threatens to fire her if she complains.

8) Olivia, a supervisor, recently hired workers for a new project. When creating batches for the training sessions, she grouped the younger workers in a two-day training session while she grouped the older workers in a week-long training session as she believes that the older workers require more training than the younger workers to learn the technicalities of the job. In this scenario, Olivia's behavior reflects

Multiple Choice

• ageism.
• cynicism.
• harassment.
• victimization.

9) Which of the following depicts ageism?

Multiple Choice

• considering employees from certain countries not fit for managerial positions
• assuming that senior employees are incapable of handling long-term projects
• considering a woman unfit to head a business unit
• denying employment to a young employee with a questionable background

10) Which of the following scenarios best exemplifies ageism?

Multiple Choice

• As Cathy is a working parent, her supervisor assumes that she often abuses sick day privileges.
• Lilly and Ben work for the same firm, and both perform similar tasks. Though both are equally qualified and experienced, Ben's pay is much higher than that of Lilly's.
• Erick's manager often says, "All Americans are aggressive and loud."
• Fifty-five-year-old James was denied employment at a manufacturing firm because the interviewer felt that younger workers are more reliable.

11) In the context of ageism, which of the following is true of older workers in an organization?

Multiple Choice

• They cost less because of their greater experience.
• They do not require any training.
• They add diversity of thought and approach.
• They do not take their work very seriously.

12) A qualified individual with a disability is a person

Multiple Choice

• with a disability who, with or without reasonable accommodation, can perform the essential functions of an employment position that such individual holds or desires.
• who is less physically capable than others, or has failing eyesight, which prevents him or her from performing well on the job.
• with a disability and considerable job experience who should be denied employment owing to the disability.
• who has a physical or mental impairment that substantially limits one or more major life activities.

13) Which of the following is one of the challenges of managing diversity in a business organization?

Multiple Choice

• the requirement of unique arrangements such as job sharing and telecommuting
• the ability to increase the attraction and retention of the best employees for a job
• the reduction of turnover and enhanced performance, which leads to greater market share
• the ability to increase morale and motivation throughout the company

14) Best Inc. offers its employees a paid day off to attend a diversity training program. Which of the following will be the most likely result of this offer?

Multiple Choice

• higher morale and motivation throughout the company
• increased turnover among the employees
• enhanced opportunities for career advancement
• reduced absenteeism among the employees

15) In the context of supervising a diverse workforce, which of the following is true of communication?

Multiple Choice

• Communication is one area in which supervisors can serve as particularly good role models of managing diversity constructively.
• Nonverbal communication is not as powerful in many contexts as the actual words people say.
• Body language does not differ across cultures.
• Only spoken communication offers opportunities for bridging the gaps between cultures.

16) Expressions such as "get the nod" have more than one meaning. This emphasizes the fact that

Multiple Choice

• supervisors always make assumptions when using idioms during verbal communication.
• the complexity of English fascinates nonnative speakers of the language.
• the English language has the potential to mislead, and certain words should be used with care.
• nonverbal communication is more effective than verbal communication.

17) Which of the following is needed to raise employee awareness of multiculturalism and help reduce such barriers to success as prejudice and stereotypes?

Multiple Choice

• emphasis on nonverbal communication
• team-building activities
• formal diversity training
• english-speaking courses for nonnatives

18) Which of the following is true of the Vocational Rehabilitation Act of 1973?

Multiple Choice

• It prohibits discrimination against qualified handicapped persons.
• It recommends equal pay for men and women performing similar work.
• It bars discrimination in employment against women based on pregnancy.
• It is not applicable to jobs connected with the federal government.

19) The ________ bars unfair treatment against women in employment based on childbirth or related conditions.

Multiple Choice

• Vocational Rehabilitation Act of 1973
• Protection of Life during Pregnancy Act 2013
• Pregnancy Discrimination Act of 1978
• Title VII of 1964 Civil Rights Act

20)To help guard against discrimination, a supervisor should first know and acknowledge his or her own prejudices.

True or False