Chapter 5: The following diagram describes a service process where customers go through either of two parallel three-step processes and then merge into a single line for the final step. The numbers in parentheses are the times in minutes for each step of the process. a) What is the capacity of the entire system? b) If you could increase the capacity of only one step through process improvement efforts, which step would you select and how much additional capacity would you strive for? What would the resulting capacity of the process be?

Documemt Wond AutoSre C Whorf, leremy Tell me what you want to do Maiings Fle Design References View Help share PComments Home Irsert Layout Revem PFied b. Replace Select Times New Ro 12 AAAa A AaBbCel AaBbCel AalbC AaPbCcC Aa B Nomal No Spac. Heacing Heading 2 Aa0bCeC ACeD ABCeD AuBbCcD AaBbCcD daC daCel AABrCcD AABnCrD Dictal Pate Ca BI A A Subtitle Sube Em. Emphais ntense E. Subte Ref., Intense Be Title Strong quoter Interue 0. Fueme Peia Cipeoard Fowe Paragrash Styles Editing Vice r- Problem 3 Chapter 5: The fallawing diagram describes a service pracess where customers go through the of two pnallel tinoc-stop pocesscs and then mege into u smgle hne for the fmal slep. The mumhors in parentheses are the times in minates for each step af the process 130 IG (21 2 (5 12 a What is the capacity of the entire system? b) vou could mrease the capacity of caly one step through process movement etlioets, which step would you select and bow mach additioaal capacity would you strive for? What woald the resulting capaciry of the proceas be? Cu 4 words - Page 1 al 00% 0PM 10/8/2019 Documemt Wond AutoSre C Whorf, leremy Tell me what you want to do Maiings Fle Design References View Help share PComments Home Irsert Layout Revem PFied b. Replace Select Times New Ro 12 AAAa A AaBbCel AaBbCel AalbC AaPbCcC Aa B Nomal No Spac. Heacing Heading 2 Aa0bCeC ACeD ABCeD AuBbCcD AaBbCcD daC daCel AABrCcD AABnCrD Dictal Pate Ca BI A A Subtitle Sube Em. Emphais ntense E. Subte Ref., Intense Be Title Strong quoter Interue 0. Fueme Peia Cipeoard Fowe Paragrash Styles Editing Vice r- Problem 3 Chapter 5: The fallawing diagram describes a service pracess where customers go through the of two pnallel tinoc-stop pocesscs and then mege into u smgle hne for the fmal slep. The mumhors in parentheses are the times in minates for each step af the process 130 IG (21 2 (5 12 a What is the capacity of the entire system? b) vou could mrease the capacity of caly one step through process movement etlioets, which step would you select and bow mach additioaal capacity would you strive for? What woald the resulting capaciry of the proceas be? Cu 4 words - Page 1 al 00% 0PM 10/8/2019