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chapter 7 - customer service assignment: Learning Objectives: Develop skills for providing effective customer service. 3. Describe strategies for delivering effective customer service. 4. Describe
chapter 7 - customer service assignment: Learning Objectives: Develop skills for providing effective customer service. 3. Describe strategies for delivering effective customer service. 4. Describe how to handle difficult customer service situations
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Management Information Systems
Authors: James O'Brien
7th Edition
007293588X, 9780072935882
